Yunji Technology

Beijing Yunji Technology ranks as the world’s largest hospitality robot service provider by simultaneously operating robots and consumers served, according to Frost & Sullivan. Founded in 2014 with the mission “Robots Make Human Life Happier,” the company has expanded from hotel delivery services into healthcare, manufacturing, and commercial building applications.

Company Overview

Yunji Technology operates at the intersection of robotics and artificial intelligence, developing autonomous mobile robots (AMRs) equipped with indoor positioning, navigation, and AI-driven service capabilities. The company completed six robot iterations and three generations of prototype development before achieving large-scale commercialization in 2016.

The founding team brings extensive experience in automation and data analytics. CEO and Chairwoman Zhi Tao, a serial entrepreneur with over a decade in sensors and automation, leads a 500+ person team where 60% focus on R&D. President Hu Quan contributed 15 years of data research and internet experience from roles at Nielsen and Miaozhen Systems.

Strategic investors include Alibaba, Tencent, Ctrip (携程), Lenovo, iFlytek, Qiming Venture Partners, and Fengdian Capital, collectively providing ¥1.2 billion across eight funding rounds through December 2021. The company filed for Hong Kong IPO under Chapter 18C rules in 2025, positioning itself as a specialized technology enterprise in the robotics service agent sector.

Core Products

RUN Series Delivery Robot

The flagship RUN (润) series serves as the company’s primary delivery platform for hotels and hospitals. These autonomous robots handle room service delivery, meal transport, and logistics tasks with elevator integration and automatic notification systems. Pricing has decreased from ¥23,200 per unit in 2022 to ¥13,100 in 2024, reflecting market maturation and volume production benefits.

Gege Series Multi-function Robot

The Gege (格格) series offers enhanced functionality for guidance, delivery, and interactive services. With sales growing from 1,326 units in 2022 to 6,358 units in 2024, this model has become the company’s volume leader. Average selling price stands at approximately ¥20,900 per unit.

UP Polymorphic Robot

Launched in 2023, the UP series represents Yunji’s third-generation platform as one of the world’s first polymorphic robots. The modular chassis design enables automatic warehouse switching, allowing a single robot to perform multiple functions—delivery, cleaning, and retail—through tool changeover. This “one machine, multiple capabilities” approach addresses diverse operational needs within single deployments.

HDOS Digital Operation System

The Hotel Digital Operation System (HDOS) functions as an AI-powered virtual assistant providing concierge services, order management, complaint alerts, and analytics tools. This software platform generates higher margins (61.5% gross margin) compared to hardware (38.1%) and represents the company’s transition toward service-based revenue models.

Technology & Innovation

Yunji’s intellectual property portfolio includes 389 invention patents, 335 utility model patents, and 255 design patents, totaling over 1,300 IP applications. The company has contributed to 26 technical and industry standards, establishing itself as a standard-setter in commercial service robotics.

The proprietary AI agent system creates a closed-loop learning framework spanning perception, cognition, decision-making, action, and feedback. This architecture enables continuous capability improvement through real-world deployment data. In 2024, the platform executed over 18.6 billion commands monthly, providing substantial training data for AI model refinement.

Recognition includes the Wu Wenjun AI Science and Technology Progress Award (2017) and Wu Wenjun AI Science and Technology Award (2019), China’s most prestigious AI honors. In April 2025, founder Zhi Tao and collaborators from Tsinghua University received the Gold with Congratulations of the Jury at the 50th Geneva International Exhibition of Inventions for embodied intelligence research.

Market Presence

By the end of 2024, Yunji robots operated across:

• Hotels: 30,000+ properties including Marriott, Hilton, InterContinental, Accor, Hyatt, Wyndham, Ascott, Jinjiang, BTG Homeinns, Huazhu, Shimao, and New Century
• Hospitals: 100+ medical institutions (expanded to 150+ by May 2025)
• Geographic Coverage: 329 prefecture-level administrative regions in China (99% coverage)
• International: 20+ countries and regions

Operational metrics for 2024 demonstrate scale:

• Peak daily online robots: 36,000+ units
• Annual service completions: 500+ million
• Annual travel distance: 20.33 million kilometers (equivalent to circling Earth’s equator 507 times)

In healthcare settings, Yunji robots perform medication delivery, specimen transport, and medical supply logistics. The company reports 99%+ delivery accuracy rates and direct integration with hospital HIS and logistics systems.

Financial Performance

Revenue grew from ¥161 million (2022) to ¥245 million (2024), representing a 23.2% compound annual growth rate. Gross margin improved from 24.3% to 43.5% over the same period. The company remains unprofitable with cumulative losses of ¥815 million during 2022-2024, though adjusted net losses narrowed from ¥234 million to ¥27.6 million.

Hotel segment revenue accounted for 83% of 2024 total revenue, with non-hotel applications (healthcare, commercial buildings, factories) contributing the remaining 17%.

Key Milestones

• 2014: Company founded in Beijing
• 2015: Series A funding; launched RUN series robots
• 2016: Achieved large-scale commercial deployment
• 2017: Received Wu Wenjun AI Science and Technology Progress Award
• 2019: Received Wu Wenjun AI Science and Technology Award
• 2021: Completed Series D funding (¥580 million); reached 10,000+ hotel deployments
• 2023: Launched UP polymorphic robot series
• 2024: Surpassed 30,000 hotel and 100 hospital deployments
• 2025: Filed for Hong Kong IPO; passed HKEX hearing

Frequently Asked Questions

What industries does Yunji Technology serve?

Yunji primarily serves the hospitality industry (hotels account for 83% of revenue), with expanding presence in healthcare (150+ hospitals), commercial buildings, and manufacturing facilities. The company’s robots handle delivery, guidance, cleaning, and retail functions across these sectors.

Is Yunji Technology publicly traded?

Yunji Technology filed for Hong Kong IPO in 2025 under the Chapter 18C framework for specialized technology companies. The company previously explored a Shanghai STAR Market listing before transitioning to Hong Kong. IPO completion remains pending.

How does Yunji compare to competitors like Keenon?

Yunji and Keenon represent the two leading Chinese service robot manufacturers. Yunji holds the top global market share in hotel robotics by revenue (9% in 2023) and operating robot count. Both companies compete on pricing, with industry-wide price reductions of 40-60% since 2020 reflecting market commoditization.