iBen Robot

iBen Robot (小笨智能) has established itself as a prominent commercial service robot provider in China, with significant deployments across healthcare, government, retail, and transportation sectors. Operating under Beijing Huiwen Technology Group and the broader Shangwen Group umbrella, the company has served over 10,000 enterprise clients since its founding in 2016, including major hospital networks requiring intelligent guidance and disinfection solutions.

Company Overview

Founded in Beijing in 2016, iBen Robot emerged from Beijing Huiwen Technology Group with a mission to deliver practical AI-powered service robots for vertical industry applications. Unlike companies pursuing general-purpose humanoid robotics, iBen Robot has focused on customized solutions that address specific operational pain points across defined use cases.

The company maintains a full-chain service capability encompassing industrial design, structural engineering, intelligent hardware development, software platforms, AI services, and manufacturing. Research and development staff comprise over 50% of the workforce, with the R&D center headquartered in Beijing. A manufacturing facility in Ningbo, Zhejiang Province provides independent hardware production capacity, while a Shenzhen office handles operations and customer delivery.

Technical leadership includes CTO Dr. Gao Xiang, who completed his doctoral studies at Tsinghua University before pursuing postdoctoral research at Technical University of Munich. Dr. Gao authored “14 Lectures on Visual SLAM” (视觉SLAM十四讲), one of China’s earliest SLAM textbooks now used as curriculum material at multiple universities. His expertise in SLAM algorithms and large-scale robot deployment has accelerated the company’s autonomous navigation capabilities.

Core Products

Zhi Series (Intelligent Interaction Robots)

The Zhi series encompasses commercial service robots designed for reception, guidance, and presentation tasks.

Zhi Daping (智大屏): Featuring a 27-inch high-definition touchscreen, this flagship model supports immersive customer interactions across diverse environments. The robot integrates a 6-microphone circular array for 360-degree sound pickup and voice source tracking, depth cameras for facial recognition, and LIDAR for autonomous navigation.

Zhi Xiaoyu (智小鱼): A compact version optimized for small to medium exhibition halls, museums, and showrooms.

Zhi Lingdong (智灵动): A lightweight service robot designed for flexible deployment in commercial settings.

Hui Series (Utility Robots)

Hui i Xiao (慧i消): A disinfection robot series available in multiple configurations including dry fog, UV lamp, and pulsed UV lamp variants. The dry fog version carries 16 liters of disinfectant with a 6-nozzle automatically extending spray system capable of covering 1,000 square meters in 15 minutes.

Hui i Xi Plus (慧i洗 Plus): An autonomous floor cleaning robot for commercial spaces.

Hui i Jia (慧i加): An RFID-based inventory management robot for libraries and retail environments.

Industrial AMR

i300: An industrial transport robot with 300 kg payload capacity and 1.2 m/s operational speed, designed for factory logistics applications.

Technology & Innovation

iBen Robot has developed proprietary AI engines centered on natural language processing (NLP) technology. Core capabilities include intelligent question answering, knowledge graph representation, sentiment analysis, and text data mining. The platform integrates facial recognition, speech recognition, and speech synthesis for multimodal human-machine interaction.

The company’s self-developed SLAM navigation system enables autonomous path planning and obstacle avoidance using LIDAR, 3D depth cameras, and ultrasonic sensors. A cloud-based management platform provides centralized robot fleet control and data analytics.

For healthcare applications, the medical guidance solution incorporates a specialized knowledge base containing millions of medical papers, clinical data from major hospitals, and health Q&A datasets. The system performs symptom analysis using AI algorithms to recommend appropriate departments and examinations based on patient descriptions.

Market Presence

iBen Robot’s commercial deployments span over 10,000 enterprise clients across 34 provinces and autonomous regions in China. Key sectors include:

• Healthcare: Hospital guidance systems and disinfection robots deployed at Beijing Zhongxiyi Combined Hospital, Nantong TCM Hospital, and hundreds of facilities during the COVID-19 pandemic
• Government: Smart service solutions in government service halls
• Transportation: Beijing Public Transport Group, Daxing Airport Express, high-speed rail stations
• Retail: Haier Group, Mengniu Group, Midea Group showrooms and 4S dealerships

During the COVID-19 pandemic, iBen Robot rapidly developed and deployed disinfection robots to several hundred hospitals, earning recognition from the Ministry of Industry and Information Technology for contributions to epidemic prevention.

Key Milestones

• 2016: Company founded in Beijing
• 2017: First-generation service robot launched; received strategic investment from Yingshisheng
• 2018: Established Hebei production base and Shenzhen delivery center; achieved full supply chain manufacturing capability
• 2020: Rapid development and mass production of disinfection robots for COVID-19 response; MIIT commendation
• 2021: Completed Series B financing of approximately CNY 100 million
• 2022: Completed Series C financing of approximately CNY 200 million; sales approaching CNY 200 million with profitability
• 2025: Participated in World Robot Conference; launched Robot Open Platform V2.0

Frequently Asked Questions

What medical applications does iBen Robot support?

iBen Robot provides hospital guidance systems that help patients navigate facilities, query doctor information, understand symptoms, and schedule appointments. The company also supplies disinfection robots for infection control in medical environments.

Does iBen Robot manufacture surgical robots?

No. iBen Robot specializes in commercial service robots for guidance, disinfection, and logistics applications. The company does not produce surgical robots or other Class III medical devices requiring NMPA registration.

Where are iBen Robot products manufactured?

iBen Robot operates an independent manufacturing center in Ningbo, Zhejiang Province, enabling domestic production with quality control over the full supply chain.